Shipping Policy:

     Thank you for visiting and shopping at our website. Following are the terms and conditions that constitute our shipping policy.

     All orders for rocking horse, 925 silver jewelry, baby rocker, board games and cards games are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. Usually we use Canada post standard service or expedited service. The tracking No. will be sent to yo by email after we fulfill the order. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Return Policy:

     If you are not satisfied with your purchase from our store, we are not satisfied with ourselves. You may return your item(s) within 30 days after your purchase. All returns must be pre-authorized by calling customer service at 587-316-2582 and must be done within 10 days after you receive the product. You will be responsible for all return shipping costs. 

     Returns must be sent to us under the following conditions or your refund may not be processed:

1. Items must be returned in new condition, in the original packaging just as they were shipped to you.

2. DO NOT write on or deface the packing of the product.

3. Any items sent to us wrapped in paper or plastic and not in an outer protective cardboard box are refused at the dock.

4. Any signs of use will result in denial of your claim for a refund.

5. You must include the following information on a separate piece of paper INSIDE the box you are returning to us:

   • Original order #

   • The first and last name of the person who originally placed the order.

        Some items are NON-RETURNABLE: There are some items that are non-returnable such as final sale or clearance products .

        CLAIMS/SHORTAGES

        Even though we spend a great deal of time and money to insure the safe arrival of our products, items will occasionally appear damaged and shortages may occur in transit. Therefore, we request that you follow these procedures to correct the problem if it occurs:

•  If order is damaged completely:

•  Refuse delivery of carton(s)

•  DO NOT sign for the carton(s)

•  Please indicate the refusal of the package on the delivery papers or electronically.

•  Contact us immediately by phone at 587-316-2582 or by email at info@fengsmart.com

        If damage to your order is concealed (Detected after delivery):

• Contact us or the carrier directly within ten (10) days of delivery. Waiting until after the ten day period will result in denial of any claims by the carrier.

• The carrier will not accept claims on shipments "not opened" or called in after the ten (10) day grace period.

• You must save all cartons and packaging materials or claim may be denied. The carrier will come out to inspect the carton(s).

• If merchandise or packaging has been defaced or damaged by customer, credit may be denied.

PLEASE CHECK YOUR MERCHANDISE CAREFULLY!